Carol started her career in consulting with Ernst & Young (EY) in 1988 and she decided to opt for early retirement from the EY partnership end of 2011 when she joined Agensi Inovasi Malaysia (AIM) where she started her foray into innovation management.
During her tenure in AIM, she was responsible in the introduction of the International Baccalaureate (IB) program for implementation at all public schools, and the development of 21st Century Skills and Competencies framework. The framework was subsequently developed into on-line courses of which the first draft was introduced to the Ministry of Education. She was PEMANDU Lead Lab Facilitator for Curriculum & Assessment sub-lab, one of the modules of the Education Transformation Blueprint. Carol is also a certified HRDF trainer.
In addition, AIM appointed her as the Chief Executive Officer leading the set up and management of Genovasi, an institution with programs focused on the cultivation of innovation competencies through the adoption of design-driven innovation process. She took less than six months to operationalize the concept of setting up Malaysia’s pioneer Design Thinking School by early 2013. By the end of her tenure on 31 December 2015, Genovasi has trained over 2,500 participants in Design Thinking and related programs and worked on over 50 real world project challenges with over 30 project partners from various industries. Some innovative ideas generated in the programs were subsequently converted into new business start-ups and some have adopted the techniques to enhance existing business strategies or processes.
Leveraging on her design thinking experience, she currently conducts regular design thinking workshops and advises clients in development of Exponential Organizations, business model development, strategy planning, human capital management and organization change management. In addition, Carol ventures into Big Data Analytics advisory services because she believes in leveraging on deep learning of people emotions and motivations (using design thinking process) will make advanced analytics implementation as a way to innovate companies.